Supra

Supra

You can reach Supra directly at 1-877-699-6787 every day 7 am to 9 pm, including weekends.

 

Supra Single Access Coming on June 1, 2023

Steps to grant Single Access

  1. Open the eKey
  2. Select My Keyboxes
  3. Select the keybox for the property to which you wish to grant access
  4. Select Grant Managed Access
  5. Type in the cell number of the person to whom you wish to grant access (or choose from your contacts). Select access day and time.
  6. Add any pertinent notes regarding the property and then press Send

To Receive Single Access

  1. Click the link in the SMS text invitation to download and set up your eKEY.
  2. This will take you directly to the Supra eKEY app on your phone’s app store. Click to download and install.
  3. Once the app is downloaded, return to your texts; click on the same link to register with eKEY.
  4. Once you register, you’ll receive a text with a link to an authorization code. Tap on the link and you’ll be taken directly to a pre-populated authorization page for the eKEY.
  5. Read and agree to the EULA (End User License Agreement) and Privacy notices.
  6. To open the lockbox, select Obtain Key Enter the 4-digit PIN you selected during registration and push up on the bottom of the lockbox to turn it on.
  7. You will then get a “Success!” message. Once you see that, push up again on the bottom of the lockbox to access the key(s) inside.

Click Here for Printable CPAR Launch Flyer

Click Here for Agent Instructions PDF

Click Here for End-user Instructions PDF

Granting Access to Single Users Video:

Additional Supra Features Video:

Obtain Key and Open Shackle Buttons are moving!

Supra Flyers

Agent Alert Flyer                           Data At The Door Flyer

eKey Basic Refresh Guide           eKey Pro Refresh Guide

Home Tour App Guide                 Supra eKey Brochure

Home Tour Flyer

 

Below are some of the most commonly asked questions related to Supra.

Click on the question to expand the answer!

General Supra Facts

  • You must have a data connection of some kind for the app to work. Cellular or WiFi is fine.
  • As a general rule of thumb, you should open the app and click on “Update” before you head to a location where you possibly won’t have data signal.
  • Bluetooth must be turned on to connect to the Supra box.
  • You do not have to “aim” the phone or be touching the box. An arm’s length is fine.

Supra Billing

  • $50 one-time activation fee
  • Click Here to view billing information.
  • Billed via CPAR - paid on your member portal.

I don't know my CBS Code.

  1. Open the Supra app
  2. Tap on “Inventory."
  3. Find the box they need the CBS code for and tap on it.
  4. Tap “Edit” at the bottom of the screen.
  5. Tap “Require CBS”
  6. The code will display on the right side.

I'm getting notifications for someone else's box.

The list of boxes in “Inventory” on the app DO NOT correspond with the boxes you own. Boxes are added to this list when you open a shackle and the “Add to Inventory” box is checked. This commonly happens if you borrow or co-list with someone else.

To fix this:

  1. In the Supra App, tap on “Inventory.”
  2. Tap on the box number in the list that doesn’t belong to you.
  3. At the bottom of the screen, tap “Delete."

If you need help determining which boxes are yours, call the CPAR office and we can provide a list of box serials numbers that are assigned to you.

How do I change the Settings/Shackle Code/CBS Code/Access Times on my lockbox?

You must have the lockbox physically present with you.

In the Supra App:

  1. Tap on Inventory.
  2. Tap on the box you want to change.
  3. Tap on Edit at the bottom of the screen.
  4. Make the changes as you want to.
  5. Tap on Program
  6. Enter your shackle code. NOTE: If you are changing the shackle code, you must enter the OLD shackle code at this point one last time.
  7. Tap “Begin” and turn the box on by pushing up on the bottom of it.
  8. Should get a Success screen, and you’re done.

I am buying/selling a Supra lockbox from/to another member, how do we get it transferred?

 Fill out the Supra Lockbox Transfer Form and email it to mlsdirector@cpaor.org and we will transfer it for you! The Shackle code/CBS code will remain the same.

HELP! I'm getting an error code, what should I do?

The top 3 things to try first:

  1. Tap the "Update" button in the Supra app
  2. Make sure your data and bluetooth is ON.
  3. Reboot your phone.

If you are getting an error code, you can refer to the Supra error codes list. Or of course, call us at the CPAR office for assistance Monday - Friday 8:00 am - 9:00 pm CST! The number is 850-763-8078, press option 3 for the MLS Department.

It's after hours and i'm having Supra issues, who can I call?

The CPAR MLS team carries an after hours phone for Monday-Friday 5pm-9pm. Call 850-763-8078, option 3.

If the office is closed, you cannot reach us, or are having issues outside of these hours, you can reach Supra directly at 1-877-699-6787 every day 7 am to 9 pm, including weekends.